My item arrived damaged – what should I do?

Modified on Mon, 22 Sep at 6:50 AM

We are very sorry if your item arrived damaged.

What to do

  • Please send us photos of the damaged item and the packaging.

  • Also provide your order number so we can quickly process your case.

Our solution

  • We will review your report immediately.

  • In most cases we will send you a free replacement or find another suitable solution.

  • You usually do not need to return the damaged item.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article