My tracking number is not working

Modified on Mon, 22 Sep at 7:05 AM

Deliveries within Germany

  • It can take 1–2 days for the tracking information to update.

  • For keychains and phone cases, no tracking number is available.

Deliveries outside Germany

  • A tracking number may be shown, but in most cases it cannot be tracked online.

  • Your parcel is still on its way and will be delivered as quickly as possible.

Please wait for the regular delivery time (Germany: up to 7 working days, outside Germany: up to 10 working days). After that, you can contact us anytime.

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