Deliveries within Germany
First check the possible drop-off location (e.g. garage, terrace) or ask neighbors if they accepted the parcel.
Often the parcel is left at a DHL branch or Packstation – in this case you should have received a notification card.
Deliveries outside Germany
Sometimes shipments are marked as “delivered” while they are still being processed by the local delivery service.
Please also check drop-off points and neighbors.
? If you still cannot locate your parcel, please contact us. We will assist you immediately and, if necessary, initiate an investigation.
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