Incomplete delivery
Sometimes items are shipped in separate parcels. Please first check your shipping confirmation.
If an item is truly missing, contact us with your order number. We will take care of it immediately.
Incorrect or damaged item
If a product is damaged or does not match your order, please send us a photo of the item together with your order number.
We will review your case as quickly as possible and provide a free replacement or another suitable solution.
Don’t worry: we won’t leave you alone with this problem – we will always find a solution for you.
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