My parcel has not arrived yet

We understand that it can be worrying if your parcel does not arrive immediately. Here is the key information:

Deliveries within Germany

Tracking:

• You usually always receive a tracking number.

• Exception: orders with keychains or phone cases – no tracking is available.

Delivery time:

• Depending on the products ordered, delivery usually takes 1–3 working days or 3–6 working days after shipping confirmation.

When to contact support?

• If your parcel has not arrived after 7 working days (Mon–Fri), please contact us. We will assist you immediately.

Deliveries outside Germany

Tracking:

• Even if a tracking number is shown, the shipment is often not directly trackable (e.g. with DHL abroad).

• Don’t worry, your parcel is on its way!

Delivery time:

• Usually 3–7 working days after shipping confirmation.

• In rare cases it may take a little longer.

When to contact support?

• If your parcel has not arrived after 10 working days (Mon–Fri), please contact us. We will help you find a quick solution.